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How can we help?

We’ve answered some of the most frequently asked questions here.

However, if you can’t find the answer you’re looking for then contact us here and we’ll get back to you.

Do you use artificial colourings, preservatives or additives?

No. Our entire Dragonfly range is free from artificial flavourings, preservatives and additives and the teas are all GM-free. All our teabags are chlorine-free.

Do all your teas contain caffeine?

Please visit the Rooibos & HoneybushHerbal Tea and Naturally Caffeine Free Tea sections of our online shop for the teas that are naturally caffeine free. Our black, white and green teas all come from the Camellia sinensis (tea bush) plant which contains caffeine. Caffeine content of tea can vary from season to season, bush to bush, and even leaf to leaf! But as a general guide, white and green teas contain a lot less caffeine than black teas.

Where can I buy your products?
I have placed an order from your web shop – when will I receive the goods?
Is Dragonfly only available from the UK?

You can order from our online shop and we will ship to almost any country in the world. Availability of Dragonfly Tea in shops across the world is growing and you can purchase our teas in shops in De Tuinen stores in the Netherlands, Bio C’Bon stores in France, Essenza stores in Belgium, and in the USA, Japan, Denmark, Northern Ireland, Eire, Sweden and Malta. Please get in touch for details:

Is tea safe to drink during pregnancy and whilst breastfeeding?

We suggest speaking to your GP or midwife if you have any concerns about drinking teas or herbal infusions during pregnancy and while breastfeeding.

What is the calorie content in tea?

Our tea is 100% natural with no synthetics or sweeteners and therefore the calorie count is negligible - as long as you drink it without milk or sugar!

I’ve heard rooibos has lots of antioxidants and is really healthy; is that true?

Rooibos has long been valued for its natural goodness. It is a naturally caffeine free tea so can be enjoyed by the whole family at any time of the day, even at bedtime. A growing body of research suggests rooibos may have quite a broad range of other benefits. We are not able to provide further information on this subject but the official South African Rooibos Council has published a summary of scientific research completed over the period 2009 to 2013 which you can read here.

Are your products organic?

The purity and provenance of our teas is of the utmost importance to us. Our 20 bag packs of Dragonfly Speciality teas (individually sealed string & tag sachets) are all organic, as are our 40 bag packs of Dragonfly Organic Rooibos, Organic Vanilla Rooibos and Organic Earl Grey Rooibos teas (plant-based biodegradable teabags). These are all certified by The Organic Food Federation. Our six large leaf pyramid teas and our six loose leaf teas (in the metallic green tins) are not certified organic but pesticides and fertilisers are only used when absolutely necessary - usage is kept to an absolute minimum. Fungicides are not used during cultivation. Every new harvest of tea is sent to an independent laboratory for rigorous testing to determine if the purity levels of our teas exceed (not simply meet) a stringent set of international standards.

Are your products Fairtrade?

Our Eleven O’Clock teasEarl Grey RooibosBreakfast Rooibos and Vanilla Rooibos teas are all Rainforest Alliance certified. Currently, however, the best quality teas are not necessarily certified Fairtrade. The provenance and purity of our teas is of utmost importance to us and over many decades we have built strong relationships with growers and master tea-makers who help us to access those little-known locations which can offer the most sustainable, desirable, and fairly traded harvests.

I have a nut allergy; can I drink your teas?

Our entire Dragonfly Speciality range (20 bag packs, individually sealed string & tag sachets) and the four teas in our Dragonfly Roobios range (40 bag packs, loose tea bags) are packaged in a factory that does not handle nuts. The six teas in our Leaf Teas of Distinction range (in the metallic green tins) may not be suitable for nut allergy sufferers as they are made in a factory that handles nuts.

Are your products suitable for vegetarians and vegans?

All Dragonfly teas are suitable for vegetarians. Our Organic Dragonfly Speciality teas (20 bag packs, individually sealed string & tag sachets), our Large Leaf Tea Pyramids, and the three teas in our Dragonfly Rooibos range (40 bag packs, loose tea bags) are suitable for vegans. The six teas in our Leaf Teas of Distinction range (in the metallic green tins) are packed in an environment that handles milk so we cannot guarantee they are totally milk-free.

Are your products wheat/gluten free?

None of the ingredients in Dragonfly teas contain wheat/gluten. Our Organic Dragonfly Speciality teas (20 bag packs, individually sealed string & tag sachets) and the three teas in our Dragonfly Rooibos range (40 bag packs, loose tea bags) are made in a factory that does not handle wheat or wheat derivatives. The six teas in our Leaf Teas of Distinction range (in the metallic green tins) are packed in a factory that handles wheat/gluten so we cannot guarantee that they are completely gluten free.

Can I recycle my Dragonfly Tea packaging?

Learn all about how to recycle our different tea packagings here.

Do Dragonfly teabags contain plastic?

Find out about the materials that make up our teabags here.

Are Dragonfly teabags and inner packaging compostable?

Find out how, and where, you are able to compost our teabags and other packaging materials here.

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