We’ve answered some of the most frequently asked questions here. But if you can’t find the answer you’re looking for then drop us an email at email@example.com and we’ll come straight back to you.
Do you use artificial colourings, preservatives or additives?
No. Our entire Dragonfly range is free from artificial flavourings, preservatives and additives and the teas are all GM-free. All our teabags are chlorine-free.
Do all your teas contain caffeine?
Please visit the Rooibos & Honeybush
, Herbal Tea
and Naturally Caffeine Free Tea
sections of our online shop for the teas that are naturally caffeine free. Our black, white and green teas all come from the Camellia sinensis
(tea bush) plant which contains caffeine. Caffeine content of tea can vary from season to season, bush to bush, and even leaf to leaf! But as a general guide, white and green teas contain a lot less caffeine than black teas.
Where can I buy your products?
I have placed an order from your web shop – when will I receive the goods?
Is Dragonfly only available from the UK?
You can order from our online shop and we will ship to almost any country in the world. Availability of Dragonfly Tea in shops across the world is growing and you can purchase our teas in shops in De Tuinen
stores in the Netherlands, Bio C’Bon stores
in France, Essenza
stores in Belgium, and in the USA, Japan, Denmark, Northern Ireland, Eire, Sweden and Malta. Please get in touch for details: firstname.lastname@example.org
Is tea safe to drink during pregnancy and whilst breastfeeding?
We suggest speaking to your GP or midwife if you have any concerns about drinking teas or herbal infusions during pregnancy and while breastfeeding.
I’ve heard rooibos has lots of antioxidants and is really healthy; is that true?
Rooibos has long been valued for its natural goodness. It is a naturally caffeine free tea
so can be enjoyed by the whole family at any time of the day, even at bedtime. A growing body of research suggests rooibos may have quite a broad range of other benefits. We are not able to provide further information on this subject but the official South African Rooibos Council has published a summary of scientific research completed over the period 2009 to 2013 which you can read here
Are your products organic?
The purity and provenance of our teas is of utmost importance. Our Dragonfly Speciality
teas (20 bag packs, individually sealed string & tag sachets) are all organic and are certified by The Organic Food Federation
. Our remaining three Dragonfly Rooibos
teas and our six Leaf Teas of Distinction
(in the metallic green tins) are not certified organic but pesticides and fertilisers are only used when absolutely necessary - usage is kept to an absolute minimum. Fungicides are not used during cultivation. Every new harvest of tea is sent to an independent laboratory for rigorous testing to determine if the purity levels of our teas exceed (not simply meet) a stringent set of international standards.
Are your products Fairtrade?
Our Eleven O’Clock teas
. Earl Grey Rooibos
, Breakfast Rooibos
and Vanilla Rooibos
teas are all Rainforest Alliance
certified. Currently, however, the best quality teas are not necessarily certified Fairtrade. The provenance and purity of our teas is of utmost importance to us and over many decades we have built strong relationships with growers and master tea-makers who help us to access those little-known locations which can offer the most sustainable, desirable, and fairly traded harvests.
I have a nut allergy; can I drink your teas?
Our entire Dragonfly Speciality
range (20 bag packs, individually sealed string & tag sachets) and the four teas in our Dragonfly Roobios
range (40 bag packs, loose tea bags) are packaged in a factory that does not handle nuts. The six teas in our Leaf Teas of Distinction
range (in the metallic green tins) may not be suitable for nut allergy sufferers as they are made in a factory that handles nuts.
Are your products suitable for vegetarians and vegans?
All Dragonfly teas are suitable for vegetarians. Our Organic Dragonfly Speciality
teas (20 bag packs, individually sealed string & tag sachets) and the three teas in our Dragonfly Rooibos
range (40 bag packs, loose tea bags) are suitable for vegans. The six teas in our Leaf Teas of Distinction
range (in the metallic green tins) are packed in an environment that handles milk so we cannot guarantee they are totally milk-free.
Are your products wheat/gluten free?
None of the ingredients in Dragonfly teas contain wheat/gluten. Our Organic Dragonfly Speciality teas (20 bag packs, individually sealed string & tag sachets) and the three teas in our Dragonfly Rooibos range (40 bag packs, loose tea bags) are made in a factory that does not handle wheat or wheat derivatives. The six teas in our Leaf Teas of Distinction range (in the metallic green tins) are packed in a factory that handles wheat/gluten so we cannot guarantee that they are completely gluten free.
Can I recycle my Dragonfly Tea packaging?
All our boxes, strings and tags are recyclable as paper in your household recycling bin. Our string and tag teas are individually wrapped, and we’ve worked hard to ensure that the 'envelopes' are recyclable as paper. They still need to include a very thin barrier coating of plastic (which is free from BPA and PVC), however the amount is so small that it can go in your household recycling with normal paper. We see this is as an interim measure whilst we look for an entirely plant-based solution.
Do Dragonfly teabags contain plastic?
The teabags in our main Organic range are - and always have been - plastic-free and staple-free. This is because they are not heat-sealed but rather folded and then stitched together, a more costly yet ultimately more environmentally friendly technique. Our large leaf teas come in plant-based, biodegradable pyramid bags which are free from all plastics derived from petrochemicals and are also staple-free. Finally, we are delighted to say that our Dragonfly Organic Rooibos
range (Vanilla, Earl Grey and Breakfast Rooibos) are now also packed in fully biodegradable teabags, and sealed with a natural plant-based material. See the upgraded range here
Are Dragonfly teabags and inner packaging compostable?
All of our teabags and tea pyramids are now compostable, however please don't compost them at home. This is because your home compost won't necessarily provide the right level of heat, pressure and microorganisms to ensure they fully break down. Instead, simply pop them in your Food Waste bin for collection by your local authority. Our envelopes (the paper in which our Dragonfly Organic string and tag teas are wrapped) are recyclable as paper. The inner bag of our pyramid teabag range is made from wood pulp and is also biodegradable. In our Dragonfly Organic Rooibos teas (Vanilla, Earl Grey and Breakfast Rooibos), we currently have to use a foil inner pouch which is non-biodegradable. However, this is an interim measure - we are currently trialling a better solution and hope to have some results to show for it soon!